The Fix-It service covers common WordPress issues that can typically be resolved within an hour. This includes things like:

• Plugin errors or conflicts

• Broken layouts or styling issues

• Admin login problems

• White screen or site not loading

• Broken links or missing content

• Minor content or image updates

• General troubleshooting

If your issue falls outside this scope (such as a full site rebuild, complex plugin development, or custom coding), we’ll let you know before any work is started. No surprise charges — just clear communication.

Yes. To diagnose and fix most WordPress issues, we’ll need temporary administrator access to your site. This allows us to safely view settings, plugins, themes, and other areas that may be causing problems.

You can either create a temporary admin user for us or share login credentials securely. If you’re not sure how, we’ll provide simple instructions. Once the work is complete, you’re welcome to delete or disable the account.

Most Fix-It requests are completed within 24 to 48 hours, often sooner. If we anticipate any delay — such as needing additional information or encountering a more complex issue — we’ll let you know right away.

We work hard to resolve problems quickly so you can get back to business without long wait times.

Yes. The $99 Fix-It service is a flat-rate offering and payment is required upfront before work begins. This allows us to begin troubleshooting your issue immediately without delays or back-and-forth.

Upfront payment also ensures we’re able to dedicate time to serious requests, helping us prioritize active clients who are ready to move forward. If we determine your issue falls outside the scope of the Fix-It service, we’ll let you know before proceeding further.

Your chatbot is trained using content from your website — including your homepage, service pages, FAQs, and any other key information you provide. We also customize the bot’s behavior and responses to match your brand’s tone and business goals.

You can optionally send us documents, email scripts, or product guides to fine-tune the responses. The more relevant content you provide, the smarter your chatbot becomes.

Note: There is a limit of approximately 65,000 characters for the training material, including text from your site and any supplemental content you submit.

Not directly. At this time, updates to the chatbot’s training material or behavior need to be made by us. If you need changes, just submit a support request — we’ll review and apply the updates for you as part of your ongoing service plan or at our standard hourly rate.

The chatbot platform does not support end-user editing to maintain control over response quality and prevent accidental disruptions.

Yes — if we’ve worked with you before, you can absolutely request changes or updates to a past project. Whether it’s a content change, design tweak, new feature, or performance improvement, just let us know what you need.

Use the support form above to describe the update, and we’ll follow up with next steps, timing, and cost (if applicable). We’re happy to keep improving what we’ve built together.

That’s great! If you’re ready to start a new project — whether it’s a website, feature, integration, or something else entirely — you can use the same support form on this page. Just select “Something Completely New” under the “What do you need help with?” options.

We’ll review your request and reach out to schedule a quick discovery call or provide an estimate, depending on the scope. There’s no pressure — just a simple way to keep building together.

Most support requests are billed at our standard hourly rate, with time tracked based on the actual work performed. For smaller requests that fall within the scope of our $99 WordPress Fix-It service, that flat rate applies instead.

If a request is larger in scope or evolves into a new project, we’ll provide a clear estimate and get your approval before starting. No surprise invoices — just transparent, professional service.

Yes. For projects over $3,000, we offer a standard three-part payment schedule to help spread out the cost:

• 1/3 upfront – Due at project start
• 1/3 at milestone – Typically when the project reaches a critical milestone (e.g., code complete, ready for testing, or prepared for deployment)
• 1/3 upon completion – Final payment due at project handoff or launch

We’ll outline the payment structure in your proposal or agreement so there are no surprises. If your organization requires a different arrangement, just let us know and we’ll do our best to accommodate.